Ultimate Limousine - www.ultimatelimo4you.com

6 reviews
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Providing the Ultimate Experience in Transportation by Limo, SUV & Limo Bus. Call us for you next Event. Weddings, Birthdays, Corporate, ETC. 604-788-8888 or Inquire at www.ultimatelimo4you.com

Ultimate Limousine - www.ultimatelimo4you.com Reviews

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by
26 Jan 2016

Horrible customer service

I had this limo for both my stagette and my wedding. For my stagette we had the pink limo and the driver was awesome but the AC was NOT working. I didn't pay for it so I didn't know at the time they had tried to finalize payment when my sister were told they could do cash the day off.
For my wedding I got a call that the credit card on file had expired, I called to update it and she said she would process it, I reminded her that we are paying cash the day of and she said they don't do that with wedding bookings. I felt I had no choice.
The wedding day, the limo driver couldn't pull into the parking lot and was going to get 2 smaller limos for pick up.
10 minutes after they were supposed to be there I called. Told they were on there way, 10 minute out. Needless to say after an hour, the limo shows up, they same one. We booked 1.5 hours and a drop off, pick up and drop off. We ended up all going together (My husband and I had to get dropped off at our hotel with my parents and family with us)
I called the next day and spoke to the same person from the night before and he said he would get a manager to call me the next day about a refund on the extra hour we didn't get to use. She never called. I finally got a hold of her a few days later, her name was Carly and she claimed to be an owner. I have NEVER had anyone ever be so rude to me. She made up reasons the driver was late, told us we were lying about what the driver himself told us. Refused any refund, credit, not even an apology or even accepting blame! She brought information into the conversation about our past booking and that we wanted to pay cash, things that had nothing to do with the problem at hand and was just being a complete unprofessional snob. I got so frustrated with the lack of any respect for their customers I had to hang up. I never hang up on people, but there was no reasoning with her and she was trying to make me feel bad for things that had nothing to do with my complaint.
by
24 Sep 2015

wedding event

I had my wedding booked with Ultimate Limousine we had been booked for 6 months prior to our event which just passed the weekend of September 12. I am disappointed with the negative review, I had been a student last year with a extremely busy schedule in my final year while planning a wedding. I was not able to call and have direct conversation all the time but always kept in touch via email. All my emails were always accurately responded to and immediately. I to have booked from the wedding fair all the staff were great from the first date I reserved the vehicle to the day of my wedding where the itinerary was followed. I received a complimentary upgrade 2 days before the event with a great relief considering my party size had increased over the course of the 6 months. My husbands family is very traditional and their ceremonies ended up taking longer than expected with no concern they continued to service us without a concern that they would leave us without a limousine at anytime.

I find it very disheartening to read anyone could find this company not willing to make there customers have a great experience. Considering the above and beyond service my family received the vehicle was a great beautiful black lincoln navigator. The vehicle was extremely clean, great sound system and courteous driver. I would highly recommend Ultimate Limousine and don't listen to these negative reviews try them yourself, sometimes we can all be a little high maintenance during wedding planning:)

Hannah/Graham
by
11 Apr 2011

OMG I was in the PINK Suv Limo

Can't believe this company has a pink suv limo. My girlfriends and I went out the to comedy club in style. Everyone was gawking at the pink limo, they all wanted to see who was in the limo. Love it! Love it! Must have it! We will book it next week for
by
12 Jan 2011

Wedding saved

I had my wedding perfectly planned out until I woke up to our crazy weather. I was so stressed we wouldn't make it to the different locations until our driver called to let me know he was up for the challenge. We made it to all the locations, had plenty of time to take pictures, and made it to the reception on time. I was able to truly enjoy my day, Thank-you so much Ulmite Limo!

Isabel & Steven
by
12 Jan 2011

Fairytale Wedding saved

My wedding was perfectly planned out for this past weekend but the one thing I couldn't plan was this crazy weather. I was so stressed about getting to the different locations on time, but Ultimate Limosine reassured me when they called ahead of time and explained their plan of action to deal with the icy conditions. Our driver was so nice and somehow made it on time everywhere. I was able to enjoy myself on this special day.
by
3 Jan 2011

Staff Party

Our staffs Christmas party was amazing and we just wanted to thank Ultimate Limousine for providing transportation for our 30 + staff members. We had rented 5 Limousine with several pick up locations, they arrived prompt and early. They were very professional, well dressed and provided extraordinary service. We will definitely be using them for next staff party.

Trina W.